Privacy policy

1. What is Personal Information?

“Personal Information” refers to information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in a material form or not. This may include your name, contact details, IP address, and usage data. It does not include anonymized or aggregated data.

2. Collection of Personal Information

We may collect Personal Information when you:

• Visit or use our websites and platforms;
• Use cookies, analytics tools, or tracking pixels on our website (see Cookies section);
• Register for a free trial, subscription, demo, or event;
• Submit forms, including booking demos or webinar registrations;
• Submit a job application (e.g., name, email, resume, cover letter, experience, salary expectations, preferred pronouns);
• Interact with us via email, chat, or social media;
• Use third-party login or payment services.
• Visit or use our websites and platforms;
• Register for a free trial, subscription, demo, or event;
• Interact with us via email, phone, or support chat;
• Submit forms or job applications;
• Use integrated third-party login or payment tools.

Some information is automatically collected, such as browser details, IP address, and usage activity. Where this data is linked to your identity, we treat it as Personal Information.

3. Use of Personal Information

We use your Personal Information for purposes including:

• Providing you access to our products and services;
• Managing trials, subscriptions, and customer support;
• Communicating updates, alerts, and offers (where consent is provided);
• Operating, improving, and securing our platform;
• Meeting our legal obligations.

Where required, we will obtain your consent before using your Personal Information. We will not use it for direct marketing unless you have opted in or where permitted by law.

4. Disclosure of Personal Information

We may disclose your Personal Information to third parties:

• With your consent;
• To service providers who assist us with hosting, processing, analytics, support, and communications;
• As required by law or to respond to legal processes;
• To protect our legal rights and operations.

Service providers are bound by confidentiality obligations and are only permitted to use your data to provide services to CoPilot AI. Some may be located outside Australia (see Section 6).

5. Third-Party Tools and Cookies

We use third-party tools and cookies to improve user experience, conduct analytics, deliver customer support, and process payments. These tools may collect information about your browsing behavior, device, and interactions with our content.

Third parties we work with include:

• Stripe (payments)
• Microsoft Azure (hosting)
• Google Analytics (analytics)
• HubSpot (CRM)
• Facebook (remarketing)

These services may place cookies on your browser. You may control or delete cookies through your browser settings. For more details, see our separate Cookies Policy.

We ensure these providers are contractually obligated to maintain confidentiality and privacy standards. Refer to their respective privacy policies for more information. that may collect or process your Personal Information, such as:

• Stripe (payments)
• Microsoft Azure (hosting)
• Google Analytics (analytics)
• HubSpot (CRM)
• Facebook (remarketing)

We ensure these providers have privacy safeguards. Refer to their individual privacy policies for more details.

6. Overseas Transfers

We store and process your Personal Information in secure facilities in Canada and the United States. While overseas recipients may not be subject to the APPs, we take reasonable steps to ensure they comply with privacy safeguards comparable to those under Australian law.

By using our services, you consent to this overseas transfer.

7. Member Contributions and Public Content

If you choose to post, share, or submit content publicly (e.g., testimonials or user-generated content), you do so at your own risk. We cannot guarantee that such contributions will not be seen or used by others. Please do not share Personal Information in public areas.

8. Access and Correction

You may request access to or correction of your Personal Information by contacting us (see Section 11). We will respond within a reasonable timeframe and may require identity verification.

9. Data Retention

We retain Personal Information only as long as necessary for its intended purpose or as required by law. Data no longer required is securely destroyed or de-identified.

10. Third Party Sites and Children's Privacy

Our services may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review their privacy policies.

Our services are not intended for use by individuals under the age of majority in their jurisdiction. We do not knowingly collect Personal Information from children. If we discover such information has been collected, we will delete it promptly.

11. Your Rights and Complaints

You have the right to:

• Access or correct your Personal Information;
• Withdraw consent (where applicable);
• Lodge a complaint if you believe your privacy rights have been breached.

To make a request or file a complaint, contact us using the details below. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au